About AstroLove.com

AstroLove.com is at the forefront of the online dating world and offers an unmatched global reach. Launched in 1993, our company now covers more than 40 countries and offers the technology that lets members take dating further than ever. Our ambition is to connect singles no matter where they are and inspire romance on a global scale. The experience we have built since our launch has given us a real insight into what people look for when it comes to dating. We offer the most direct and successful approach to meeting singles anywhere in the world.

I. AstroLove.com – Always Global
II. Our Mission
III. Our Approach
IV. Your Safety
V. User Types
VI. Frequently asked questions about AstroLove.com

AstroLove.com – Always Global

AstroLove.com feels at home all over the world. We have a global presence with a particular emphasis on Europe, Asia, North America and Latin America. That’s because we know the world of romance has changed. Now singles want to search further afield for their special someone. And AstroLove.com is in the perfect position to introduce matches from a range of places and cultures.

Our Mission

Everything we do is aimed at bringing singles together and helping them start a relationship with a special person. We have developed this skill into a fine art! Our effective approach helps couples find each other on our website. That’s why we continue to be inspired by the love of those who use AstroLove.com.

Our Approach

AstroLove.com is the place for singles across the world to find each other and begin communication using a range of features. We provide the platform and tools for members to get in touch. Like any communication platform, it all starts by creating a profile with a photo and sharing personal details. The next step is to search through the membership database and quickly see other people who have joined. One of the highlights of AstroLove.com is to read about members from different parts of the world. Once members are interested in each other they can talk using a direct message system and Live Chat. All activity takes place on a secure, reliable and safe network. And our Customer Service Team is always on hand to assist with any enquiries. To provide Service, we may engage various third parties for the following:

  • Affiliate marketing and advertising, user acquisition of both Paying Members and Free Users, assistance with the profile set-up and communication considering language barriers, time zone differences or other factors which are performed by Affiliate Partners. Affiliate Partners often curate photo and video sessions of Free Users. Affiliate Partners are independent third parties (contractors) and are not our agents or employees, we do not control them. They are compensated for their services in accordance with the terms of their partnership agreements.

Your Safety

  1. For us, the security of our members is a top priority. We follow legal regulations governing international dating. Therefore, we will never provide any personal contact information of one member to another member. Members are free to share or not share their contact information with other members.
  2. We have developed a robust Anti-Scam system designed to quickly detect and address suspicious activity. Our team is continually working to enhance the effectiveness of this system.
  3. Our dedicated content moderation system screens and analyzes user communications to ensure that any content identified as potentially harmful or fraudulent is promptly removed. This includes scanning for content involving financial solicitations and threats. However, we can only assist users with on-platform communications, so we urge users to always communicate on our platform. We take fraud prevention very seriously and hold users accountable for their actions. Individuals involved in fraudulent activities will face a ban and complete removal from our platform.
  4. We require that Free Users are verified every six months through an online system that reviews identity documents and ensures that the person providing the identity documents is one and the same. As a result, member communicating with Free Users can be assured that the persons with whom they are interacting have been subjected to robust verification processes.
  5. We do understand that members exchange contact details in video chats etc, and obviously we do not prohibit this activity. However, we do warn our members to strictly follow the guidelines of our Dating Security Policy, which recommends not to provide any personal contact information (including links to SMM accounts, messengers, IDs, personal numbers etc.). We give this advice because no member can be completely sure how serious their partner is, and if communication happens outside of our system, we will not be capable of helping members who get into trouble.
  6. We prioritize the ongoing training and development of our staff. While our Trust & Safety specialists are highly skilled and well-trained, we are committed to continuously advancing their expertise.
  7. We strongly recommend our members to follow these guidelines, given in accordance with New Jersey state law (NJ Rev Stat 56:8-171 [2017]: “Requirements for Internet dating services”):
    (3) “Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your Internet profile or initial e-mail messages. Stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it.”
    (4) “If you choose to have a face-to-face meeting with another member, always tell someone in your family or a friend where you are going and when you will return. Never agree to be picked up at your home. Always provide your own transportation to and from your date and meet in a public place with many people around.”

User Types

MEMBERS

When a user registers within the Services, they become a member (hereinafter - the “Member”). We do not influence the relationships between Members. Members may have only one account (hereinafter - “Membership”) with the Services. Multiple accounts will be blocked. Upon registering with the Services and thereby becoming a Member, you shall have access to the following Services:

  • Browsing through other Member’s profiles;
  • Having your profile registered in our database and making it searchable by other Members;
  • Making changes to your profile;
  • Reading messages (Web version only);
  • Purchasing Membership extensions for subsequent periods.

By registering, a user acknowledges and agrees that the profile information and content will be visible and accessible to other users of our platform.

VERIFIED USERS

Users can confirm their identity and get the ‘verified’ sign. To be verified, a User must pass a verification process which includes submitting a government issued ID and passing a biometric verification process through SumSub. The verification is valid for the next six months after the verification is passed. After six months, a User needs to re-verify their account by passing the SumSub verification process again. If the reverification process is not completed, the verification mark is removed.

PAYING MEMBERS

Paying Members are not marked with any sign. Paying Members are using our platform on a “pay-per-action” model without any boundaries and can connect with Free Users as well as other Paying Members.

FREE USERS

Free Users are marked with the “Free User” Flame symbol. Free Users are permitted to use the platform without charge. Free Users must follow certain rules, including the Community Standards and the Communication Policy For Free Users. Free Users are required to undergo regular identity verification, remain active on the website, and provide accurate, high quality, profile content. Free Users enjoy free access with certain boundaries, such as being unable to contact other Free Users.

It is strictly prohibited for Free Users to receive monetary compensation for their involvement with the platform in any way. If any Member learns about a violation of this rule then they should inform us by contacting Customer Support. Any Free User who violates this rule will be blocked immediately on our platforms.

Frequently asked questions about AstroLove.com:

  • 1. Why might members get lots of attention and engagement on AstroLove.com?

    • Our platform connects Paying Members with Free Users, as well as other Paying Members, from across the world. This enables more people to benefit from the site, and can result in Paying Members receiving higher response rates and attention.
    • To qualify as a Free User you need to provide accurate and quality content for your profile, including photos, videos, and a profile description. Free Users must undergo verification. You also need to be active on the website and follow the Communication Policy For Free Users.
    • When reviewing a Free User profile to determine whether it still qualifies for Free User status, we consider the quality of content, profile description, and activity on the website.
    • We use multiple patent-pending icebreaker tools on our products (Let’s Mingle, Boost) that facilitate member engagement. These tools are unique to our brand.
    • We also attract members from various regions of the world who are highly interested in communicating and socializing online.
    • Free Users enjoy free access within certain boundaries, such as being unable to contact other Free Users.

  • 2. Why is there no membership available that gives unlimited access to the site?

    • We have two types of revenue models. The first one Our model is “pay-per-action.” Paying Members only pay for services that they use (e-letters, chats, videochats). This may cost more than membership on other dating sites, but it can also cost less. Paying Members decide how active they want to be. It may be the case that on other sites a customer purchases membership without receiving any attention at all. The second one is “Freemium” when you use a service with restrictions as a Free User and have to qualify to get such.
    • Fees that we charge Paying Members customers cover, among other things, the expenses of translators, broadcasters, photographers and third-party Affiliate Partners responsible for new member acquisition.
    • Fees on our platforms also enable premium customer support.

  • 3. What are the benefits of global dating?

    • AstroLove.com services provide the opportunity for global online dating with people from over 40 countries. We believe that cross-cultural communication supports growth of cultural awareness and tolerance.
    • We have created a rich environment and seek to foster safe communication online through our chats, videochats, emailing, 360-videos, personal videoclips, and rich media exchange etc. We provide privacy protection for our members and enable them to learn more about each other before they decide to meet offline.
    • We help our Members connect with each other based on their mutual interests and similarities and not their location.
    • Members are very different in terms of the goals they have in mind when registering on AstroLove.com. Members specify these goals on their profile.
    • Some of our Members are focused on establishing virtual relationships, but in many cases they are very happy to find friendship, companionship, or online romance. AstroLove.com is not about hook-ups. AstroLove.com is focused on communication online. We cannot guarantee a specific outcome for all users.

  • 4. Why might members on AstroLove.com look more attractive than members on some other sites?

    • Our platform connects Paying Members with Free Users, as well as other Paying Members, from across the world.
    • Our third-party Affiliate Partners offer support to Free Users who might be of interest to Paying Members.
    • Our Affiliate Partners often curate photo and video sessions of Free Users. This helps assure that only verified, updated and quality content gets published on AstroLove.com.
    • Free Users are not paid to be on our platform. It is strictly prohibited for our Affiliate Partners to pay Free Users to use our platform in any way. This stipulation is included in our Terms of Use Agreement. If any Member finds out about a violation of this rule then they should inform us by contacting Customer Support. Any Free User who violates the rules will be blocked immediately on our platforms. An Affiliate Partner who registered this Free User will also be penalized or permanently banned from working with us.

  • 5. Can I use AstroLove.com for free?

    • To become a Free User you have to qualify -, you need to pass the SumSub verification process, provide quality content for your profile including photos, videos, and a profile description. You must also remain active on our platform and follow the Communication Policy For Free Users.
    • Both women and men can become Free Users from any country where our platform is available. All Members must be at least 18 years old (or the age of consent in their country of residence, whichever is higher).

  • 6. How are Free Users motivated?

    • All Members (including Free Users) are very different in terms of goals they have in mind when registering on our sites. They specify these goals on their profile.
    • Some of our Members are looking for new friends, virtual companionship or online romance. Some Members are looking for popularity and recognition of their talent. What Dating.com is not about is hook-ups.
    • Free Users are not paid to be on our site. It is strictly prohibited for our affiliate partners to pay Free Users to use our site in any way. This stipulation is included in our Terms of Use Agreement. If any Member finds out about a violation of this rule then they should inform us by contacting Customer Support. Any Free User who violates the rules will be blocked immediately on our sites. An Affiliate Partner who registered this Free User will also be penalized or permanently banned from working with us.

  • 7. Who are Affiliate Partners?

Neriva Solutions Inc., located at 136 Madison Avenue, 5th Floor, New York, NY 10016

Customer support number
+1 800 306-1206

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This website is operated by Neriva Solutions Inc., located at 136 Madison Avenue, 5th Floor, New York, NY 10016